> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superscale.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# How credits work

> What spends credits, what does not, and how to avoid wasting them.

Credits are the usage budget for metered work in Superscale. They are spent on generated assets, rendered video, reports, and Agent messages. The app shows the exact credit cost before a generation starts.

## What spends credits

Credits are spent when Superscale produces metered output or records a metered Agent action.

<CardGroup cols={2}>
  <Card title="Agent static ads">
    An Agent static generation costs 30 credits.
  </Card>

  <Card title="Agent Seedance videos">
    An Agent Seedance video starts at 500 credits. Longer or chunked workflows can use multiple video units.
  </Card>

  <Card title="Reports and messages">
    A report costs 10 credits. Each Agent message costs 1 credit.
  </Card>

  <Card title="Templates, edits, and batches">
    Template costs vary and are shown on the template card. If an edit, variation, or batch creates new assets, each generated output counts.
  </Card>
</CardGroup>

<Note>
  Video templates can cost more than Agent Seedance videos. Use the cost shown in the app as the source of truth for the specific workflow.
</Note>

## What credits buy in practice

For rough planning, use **30 credits per Agent static** and **500 credits per Agent Seedance video**. If you spent the whole balance on one format, this is what each credit amount buys.

|         Credit balance | Agent statics at 30 credits | Agent Seedance videos at 500 credits |
| ---------------------: | --------------------------: | -----------------------------------: |
|     1,000 free credits |                          33 |                                    2 |
|    3,000 trial credits |                         100 |                                    6 |
| 8,000 Advanced credits |                         266 |                                   16 |
|     16,000 Pro credits |                         533 |                                   32 |
|   32,000 Scale credits |                       1,066 |                                   64 |

<Note>
  These numbers are examples for sizing a plan. Real usage is usually a mix of statics, videos, reports, messages, edits, templates, and regenerations.
</Note>

## Free and low-cost preparation

Do as much preparation as possible before generation. These actions do not create generated assets:

* Adding context files, brand rules, product details, and references.
* Reviewing your workspace, projects, and assets.
* Downloading an already-generated creative.

Some preparation is metered but low-cost:

* Agent messages cost 1 credit each.
* Reports cost 10 credits each.
* Research does not become a creative-generation credit event unless the workflow also creates a metered report or asset.

Use chat to settle the brief, audience, script, references, and constraints before generation. A message costs 1 credit; a video starts at 500.

## What you start with

You do not need a credit card to begin. Every new account comes with **1,000 free credits**.

Eligible workspaces can start a five-day trial with **3,000 trial credits**. Trial checkout requires a payment method and converts to the selected paid plan at the end of the trial unless canceled first.

## Getting more credits

<CardGroup cols={3}>
  <Card title="Your monthly plan">
    Every plan refills your balance at the start of each billing period. See [Plans](/billing/plans) for how many credits each one includes.
  </Card>

  <Card title="Top-ups">
    Workspaces with an active paid plan can buy 2,500, 5,000, or 10,000 credit packs from Settings when the top-up option is shown.
  </Card>

  <Card title="Referrals">
    Invite another workspace. When it subscribes to a paid plan, you get **3,000 bonus credits**. See [Referrals](/billing/referrals).
  </Card>
</CardGroup>

<Card title="Reviews" icon="sparkles">
  Leave us a review on one of these platforms:

  * [OMR Reviews](https://omr.com/en/reviews/product/superscale-ai)
  * [Capterra](https://reviews.capterra.com/products/new/76581237-2df1-4c82-acdf-fbba5a555577/)
  * [G2](https://www.g2.com/products/superscale/reviews)

  Once you're done, send a screenshot of your review confirmation to [support@superscale.ai](mailto:support@superscale.ai) with your email address visible so we know which account to credit, and you'll get **3,000 bonus credits** instantly.
</Card>

## Credit types and expiration

Different credit pools can have different expiration rules.

| Credit type                    | How it behaves                                                                                   |
| ------------------------------ | ------------------------------------------------------------------------------------------------ |
| **Free credits**               | New workspaces start with 1,000 credits.                                                         |
| **Trial credits**              | Trial credits are available during the trial and expire when the trial ends or is ended early.   |
| **Subscription credits**       | Standard monthly plan credits reset each billing period and do not roll over.                    |
| **Top-up credits**             | Purchased top-up credits stay available until spent.                                             |
| **Referral and bonus credits** | Referral rewards are bonus credits and stay available until spent.                               |
| **Promotional credits**        | Promotional or manually granted credits follow the dates shown in the billing UI or offer terms. |

When more than one credit pool is available, Superscale spends credits in pool order. Free and trial credits are used first, then subscription credits, then top-ups, then bonus and promotional credits.

Your live balance and usage history are visible in the credits panel under Settings.

## Failed or unusable generations

If a generation fails before completion, the system returns the pending credits automatically. If an output completes but is clearly unusable because of a product issue, stuck job, or model failure, report it from the app or contact support with the generation. The team can inspect, retry, or refund credits when the failure is real.

Not every bad result has the same cause. Use this table to decide what to do next.

| Situation                                                 | What it usually means                                                       | What to do                                                                                                                               |
| --------------------------------------------------------- | --------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------- |
| **The job fails or errors**                               | The generation did not complete.                                            | Report it or retry after the error clears. Credits should return automatically when the failure is detected.                             |
| **The job is stuck**                                      | Rendering or processing did not finish normally.                            | Do not start the same expensive job repeatedly. Report the stuck generation so support can inspect, restart, or refund it.               |
| **The output is clearly broken**                          | A model or product issue made the asset unusable.                           | Submit feedback with the generation. Superscale can review and return credits where appropriate.                                         |
| **The product, logo, UI, or packaging is wrong**          | The model may have inferred details instead of using an exact reference.    | Attach the exact asset, narrow the reference set, save the correction to context, and report the unusable output if credits were wasted. |
| **The output followed a vague or incomplete brief**       | The agent lacked a clear instruction, product, reference, or constraint.    | Tighten the prompt, add the missing context, and generate again only after the source of confusion is fixed.                             |
| **The request is outside what the model can reliably do** | Some exact text, tiny UI, hands, logos, or complex edits may be unreliable. | Switch to a safer workflow: attach real assets, use a simpler composition, edit surgically, or handle exact text/layout after export.    |

<Tip>
  Do not keep burning credits on the same broken path. Tighten the brief, attach the missing reference, or contact support before regenerating repeatedly.
</Tip>

## How to spend credits well

<Steps>
  <Step title="Plan before rendering" icon="message-square">
    Use chat to decide the audience, angle, format, script, and references before you generate.
  </Step>

  <Step title="Start with statics or small batches" icon="image">
    For a new direction, test cheaper assets first. Move to video once the hook, message, and reference set are clear.
  </Step>

  <Step title="Attach exact references" icon="paperclip">
    If the product, UI, logo, voice, or layout must be precise, attach the source asset before spending credits.
  </Step>

  <Step title="Edit surgically" icon="square-pen">
    Ask for one controlled change at a time: hook, product shot, color, caption, angle, or aspect ratio.
  </Step>
</Steps>

## Common credit questions

<AccordionGroup>
  <Accordion title="Do iterations cost credits?" icon="refresh-cw">
    If an iteration creates a new asset, expect it to spend credits. Use precise edit prompts to avoid regenerating the whole idea when only one element needs to change.
  </Accordion>

  <Accordion title="Do messages and reports cost credits?" icon="message-square">
    Yes. Each Agent message costs 1 credit, and a report costs 10 credits.
  </Accordion>

  <Accordion title="Does downloading spend credits?" icon="download">
    Downloading an already-generated creative does not create a new asset. Generation is the credit event.
  </Accordion>

  <Accordion title="Can I get credits back for a bad generation?" icon="life-buoy">
    If the output failed, got stuck, or is unusable because something broke, report it. Superscale can review and return credits where appropriate.
  </Accordion>

  <Accordion title="Why is video more expensive than images?" icon="video">
    Video requires script, scene, motion, voice, captions, and rendering. Use chat and statics to validate the idea before spending video credits.
  </Accordion>
</AccordionGroup>

<Card title="Compare plans" horizontal href="/billing/plans">
  See how many credits each plan includes, and what else you get.
</Card>